退款政策
Cancellation / Rescheduling Policy
① If the Hong Kong Observatory issues a typhoon signal No. 1 or above, a red or black rainstorm warning, and easterly winds of Category 3 to 4 or above two hours before departure, the trip will be cancelled, and you can reschedule your departure or request a full refund.
② If the Hong Kong Observatory issues a typhoon signal No. 1 or above, a red or black rainstorm warning, or encounters extreme weather during the departure, the boat operator will return to the pier based on safety principles, and the itinerary for the day will be regarded as complete and will not be rescheduled or refund.
Splitdy Boat Company reserves the right to make the final decision on whether to reschedule/cancel due to safety reasons.
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Actual Arrangement of the Departure is Subject to Change
The order of pictures / itinerary is for reference only. The actual arrangement is subject to the situation on the day of departure and is subject to change without prior notice. We may encounter force majeure factors such as sudden change in wave condition.
Splitdy Boat Company reserves the right to make all final decisions.
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If you are Unable to Attend the Trip
Once registered, guests cannot cancel, change or refund.
Once the trip has departed, it cannot be canceled or refunded.
If a group member is unable to attend the event due to personal reasons on the day of departure, they will not be able to request a refund and will only be considered to have given up automatically
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Please be On Time
Customers are requested to arrive at the meeting location on time at the meeting time notified by Whatsapp (usually 15 minutes before departure). Latecomers will not be kept waiting.
If customers fail to arrive at the meeting point on time, they will be deemed to have voluntarily given up their right to board the ship and no refund will be given.